Privacy Policy
Last updated: September 10, 2026
Introduction
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. We are committed to protecting your privacy and complying with the Australian Privacy Principles under the Privacy Act 1988.
Information We Collect
We collect information that you provide directly to us when you:
- Submit inquiry forms or contact requests
- Subscribe to our communications
- Request quotes or consultations
- Communicate with us via email or other channels
The types of personal information we may collect include your name, email address, postal address, and any other information you choose to provide.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. We may also collect information about how you interact with our website.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer service
- Process your requests for quotes and consultations
- Send you information about our services and energy solutions
- Improve and optimize our website functionality
- Comply with legal obligations and enforce our terms
Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our website and conducting our business
- Professional advisors such as lawyers and accountants
- Government authorities when required by law
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Lodge a complaint with the Office of the Australian Information Commissioner
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more information, please see our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected]